08.10.20 – Kaspersky Endpoint Agent fails to upgrade to version 3.9.0 after the Kaspersky Security 11.0.0 for Windows Server package is installed ( #ksws11 )
This article concerns:
- Kaspersky Security 11.0.0 for Windows Server (version 11.0.0.480)
- Kaspersky Security 10.1.2 for Windows Server (version 10.1.2.996)
- Kaspersky Security 10.1.1 for Windows Server (version 10.1.1.746)
- Kaspersky Security 10.1.0 for Windows Server (version 10.1.0.622)
Issue
Kaspersky Endpoint Agent fails to upgrade to version 3.9.0 after the following application packages are upgraded:
- Kaspersky Security 10.1.2 or earlier for Windows Server is upgraded to version 11.0.0
- Kaspersky Endpoint Agent 3.8.0 or earlier is upgraded to version 3.9.0
Solution
- Install Kaspersky Security 11.0.0 for Windows Server.
- Separately install Kaspersky Endpoint Agent version 3.9.0 locally or through the remote installation task in Kaspersky Security Center. For more information, see Online Help.
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