mercredi 14 avril 2021
This article concerns:
When you may need it
In case of installation or removal issues in Kaspersky Endpoint Security 11 for Windows, technical support engineer may ask you to send an installation or removal log file for troubleshooting.
Where to find the log files
Log files are generated automatically and stored in the %temp% folder:
Where:
Formats of the log files
If you install the application by running the setup_kes.exe file, the %temp% folder will contain the following files:
If you install or remove the application using the kes_win.msi, the %temp% folder will contain the following files:
What to do with the log files
Send a request to Technical Support via Kaspersky CompanyAccount. Please include a detailed description of the issue and attach the installation or removal logs.
Before contacting Technical Support, please read the necessary information about creating the request in Knowledge Base section.
Knowledge Base :
This article concerns:
When you may need it
In case of installation or removal issues in Kaspersky Endpoint Security 11 for Windows, technical support engineer may ask you to send an installation or removal log file for troubleshooting.
Where to find the log files
Log files are generated automatically and stored in the %temp% folder:
Where:
Formats of the log files
If you install the application by running the setup_kes.exe file, the %temp% folder will contain the following files:
If you install or remove the application using the kes_win.msi, the %temp% folder will contain the following files:
What to do with the log files
Send a request to Technical Support via Kaspersky CompanyAccount. Please include a detailed description of the issue and attach the installation or removal logs.
Before contacting Technical Support, please read the necessary information about creating the request in Knowledge Base section.
Knowledge Base :
This article concerns:
When you may need it
In case of installation or removal issues in Kaspersky Endpoint Security 11 for Windows, technical support engineer may ask you to send an installation or removal log file for troubleshooting.
Where to find the log files
Log files are generated automatically and stored in the %temp% folder:
Where:
Formats of the log files
If you install the application by running the setup_kes.exe file, the %temp% folder will contain the following files:
If you install or remove the application using the kes_win.msi, the %temp% folder will contain the following files:
What to do with the log files
Send a request to Technical Support via Kaspersky CompanyAccount. Please include a detailed description of the issue and attach the installation or removal logs.
Before contacting Technical Support, please read the necessary information about creating the request in Knowledge Base section.
Knowledge Base :