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Antivirus France - Eur'Net > Entreprises > KB - Nouveaux articles dans la Base de connaissances > 19.05.21 – What to do if a local provider blocks Kaspersky servers (#Kes11 – #Ksc13)

19.05.21 – What to do if a local provider blocks Kaspersky servers (#Kes11 – #Ksc13)


vendredi 21 mai 2021

This article concerns:

Issue

In some regions providers may block Kaspersky servers. Because of this, Kaspersky applications do not receive updates.

Solution

If you computer is connected to the Internet:

  • Via a proxy server, go to the proxy server settings and specify as DNS servers Google Public DNS addresses: 8.8.8.8 and 8.8.4.4.
  • Without a proxy server, go to the network settings and specify as DNS servers Google Public DNS addresses: 8.8.8.8 and 8.8.4.4. See this article for instructions.

Knowledge Base :

19.05.21 – What to do if a local provider blocks Kaspersky servers (#Kes11 – #Ksc13)

This article concerns:

Issue

In some regions providers may block Kaspersky servers. Because of this, Kaspersky applications do not receive updates.

Solution

If you computer is connected to the Internet:

  • Via a proxy server, go to the proxy server settings and specify as DNS servers Google Public DNS addresses: 8.8.8.8 and 8.8.4.4.
  • Without a proxy server, go to the network settings and specify as DNS servers Google Public DNS addresses: 8.8.8.8 and 8.8.4.4. See this article for instructions.

Knowledge Base :

19.05.21 – What to do if a local provider blocks Kaspersky servers (#Kes11 – #Ksc13)

This article concerns:

Issue

In some regions providers may block Kaspersky servers. Because of this, Kaspersky applications do not receive updates.

Solution

If you computer is connected to the Internet:

  • Via a proxy server, go to the proxy server settings and specify as DNS servers Google Public DNS addresses: 8.8.8.8 and 8.8.4.4.
  • Without a proxy server, go to the network settings and specify as DNS servers Google Public DNS addresses: 8.8.8.8 and 8.8.4.4. See this article for instructions.

Knowledge Base :

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