This article concerns:

• Kaspersky Endpoint Security 11 for Windows
• Kaspersky Security Center 13 (version 13.0.0.11247)

In some regions providers may block Kaspersky servers. Because of this, Kaspersky applications do not receive updates.

Solution

If you computer is connected to the Internet:

• Via a proxy server, go to the proxy server settings and specify as DNS servers Google Public DNS addresses: 8.8.8.8 and 8.8.4.4.
• Without a proxy server, go to the network settings and specify as DNS servers Google Public DNS addresses: 8.8.8.8 and 8.8.4.4. See this article for instructions.