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20.10.20 – Errors when updating databases, Error 408 “Request Timeout” in Kaspersky Scan Engine ( #scanengine )


samedi 21 novembre 2020

Errors 2147746397 and 0x8004025d when updating databases in Kaspersky Scan Engine

 

During a database update of Kaspersky Scan Engine, the following errors may occur:

  • 2147746397, if you are using the Scan Engine console
  • 0x8004025d, if you are using REST API

Solution

Check the license expiry date. You can view it:

  • Through the Kaspersky Scan Engine web console. Open the web console and go to Dashboard. The expiry date can be found in the License block.
  • Through the REST API request:
# curl -X GET <IP address>:<port>/api/v3.0/licenseinfo
  • Where <IP address> stands for the address of the Kaspersky Scan Engine server and <port> stands for the port number used by Kaspersky Scan Engine. Request example:
# curl -X GET 127.0.0.1:9999/api/v3.0/licenseinfo

If the license has expired, renew it.

Knowledge Base :


Error 408 “Request Timeout” in Kaspersky Scan Engine

When sending requests with timeout in HTTP mode and scanning small compound files, you may encounter that Kaspersky Scan Engine does not return a response with the data you requested. Instead, you get the error 408 “Request Timeout”. Follow the recommendations below to fix this issue.

Knowledge Base :

Views: 7

20.10.20 – Errors when updating databases, Error 408 “Request Timeout” in Kaspersky Scan Engine ( #scanengine )

Errors 2147746397 and 0x8004025d when updating databases in Kaspersky Scan Engine

 

During a database update of Kaspersky Scan Engine, the following errors may occur:

  • 2147746397, if you are using the Scan Engine console
  • 0x8004025d, if you are using REST API

Solution

Check the license expiry date. You can view it:

  • Through the Kaspersky Scan Engine web console. Open the web console and go to Dashboard. The expiry date can be found in the License block.
  • Through the REST API request:
# curl -X GET <IP address>:<port>/api/v3.0/licenseinfo
  • Where <IP address> stands for the address of the Kaspersky Scan Engine server and <port> stands for the port number used by Kaspersky Scan Engine. Request example:
# curl -X GET 127.0.0.1:9999/api/v3.0/licenseinfo

If the license has expired, renew it.

Knowledge Base :


Error 408 “Request Timeout” in Kaspersky Scan Engine

When sending requests with timeout in HTTP mode and scanning small compound files, you may encounter that Kaspersky Scan Engine does not return a response with the data you requested. Instead, you get the error 408 “Request Timeout”. Follow the recommendations below to fix this issue.

Knowledge Base :

Views: 7

20.10.20 – Errors when updating databases, Error 408 “Request Timeout” in Kaspersky Scan Engine ( #scanengine )

Errors 2147746397 and 0x8004025d when updating databases in Kaspersky Scan Engine

 

During a database update of Kaspersky Scan Engine, the following errors may occur:

  • 2147746397, if you are using the Scan Engine console
  • 0x8004025d, if you are using REST API

Solution

Check the license expiry date. You can view it:

  • Through the Kaspersky Scan Engine web console. Open the web console and go to Dashboard. The expiry date can be found in the License block.
  • Through the REST API request:
# curl -X GET <IP address>:<port>/api/v3.0/licenseinfo
  • Where <IP address> stands for the address of the Kaspersky Scan Engine server and <port> stands for the port number used by Kaspersky Scan Engine. Request example:
# curl -X GET 127.0.0.1:9999/api/v3.0/licenseinfo

If the license has expired, renew it.

Knowledge Base :


Error 408 “Request Timeout” in Kaspersky Scan Engine

When sending requests with timeout in HTTP mode and scanning small compound files, you may encounter that Kaspersky Scan Engine does not return a response with the data you requested. Instead, you get the error 408 “Request Timeout”. Follow the recommendations below to fix this issue.

Knowledge Base :

Views: 7